Carrier Operations Manager

At Shippo, we are the shipping layer of the internet. We consider ourselves to be one of the core building blocks of e-commerce. 

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

Shippo’s product integrates with dozens of carriers. We are now looking for a Carrier Operations Manager to project manage and program manage various workstreams related to these integrations. This role has an important internal and external component. Internally, you will project manage cross-functional workstreams related to our shipping carrier integrations. In particular, you will be working with the finance, product, engineering, and carrier teams. Externally, you will work hand-in-hand with carriers. You will be a vital member of the Carriers team and reporting to the Senior Director of Carrier Partnerships.

• Operationalize cross-functional changes with carriers
• Build and own the cross-functional new carrier integration playbook
• Own and help resolve issues to improve carrier performance
• Own and help resolve issues to improve billing related to carrier performance
• Audit carrier program performance
• Own dispute resolution with carriers, and resolve refunds and surcharges
• Point-person with Carriers on fraud incidents or terms violations

• Experience with project and program management in complex environments
• Strong communication skills, both written and oral
• You are organized, and complexity doesn’t scare you 
• Strong analytically - you like getting your hands on raw data to analyze and use to produce actionable insights (SQL or similar experience required)
• Familiarity with API and debugging is a strong plus
• You are curious by nature and love to research and deeply understand topics
• Experience in the shipping or e-commerce industry

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

Shippo uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

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