Call Center (Sanga)

Responsibility

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers' needs, clarify information, research every issue and providing solutions
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Characteristics & Experience

• Effective Communication Skills
• The nature of the work demands good communication skills
• Knowledge Retention and Recall
• Ability to Handle Pressure
• Speed and Efficiency
• Creative Problem Solving
• Emotional Stability
• Empathy
• Organizational Ability
• Team Player

Requirement & SkillRequirement & Skill

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Benefits

• 100% remote work
• Salary adjustment according to performance and skills
• Computer notebook
• Team building Activities
• Company Outing
• Company Parties
• Personal development course: soft skills & hard skills training, books, in house training
• Online and onsite workshops i.e., blend and brew coffee, candle,
• Knowledge sharing session both internal and external
• Mental health
• Health check up
• Health insurance : IPD, accident and surgery
• OPD
• Dental care
• Social security
• Well-being i.e., mental health, spa, fitness, travel, etc.

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