Call Center Agent

As a Call Center Agent, you will be an integral part of our customer support team, responsible for providing exceptional service to our clients over the phone. Your primary goal will be to address customer inquiries, resolve issues, and ensure a positive customer experience. You will serve as the first point of contact for our customers, representing our company's values and commitment to service excellence.

CDR Health is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Essential Functions:

• Handle inbound and outbound calls from customers, addressing their queries, concerns, and requests professionally and courteously.
• Routing inbound calls to the appropriate resources.
• Identify and assess customers' needs, actively listen to their concerns, and provide effective solutions or guidance.
• Troubleshoot technical problems, escalating complex issues to higher levels of support when necessary.
• Document customer interactions, issues, and resolutions accurately in the company's customer relationship management (CRM) system
• Acquire in-depth knowledge of the company's products, services, policies, and procedures to effectively address customer inquiries.
• Processing forms, orders, and applications requested by the customers
• Adhere to established call center scripts, processes, and guidelines to ensure consistent customer service.

Requirements

• High school diploma or equivalent
• Flexible schedule open availability to work 24x7 (hours to be determined)
• Experience in dealing with the public over the phone
• Proficient in Outlook, Microsoft Suite which includes Word, Excel, etc.
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
• Able to react effectively and calmly in emergencies
• Able to maintain customer confidentiality
• The ability to make decisions.
• The ability to handle multiple tasks while working in a fast-paced environment and meet deadlines
• Ability to deal with high pressure.

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