Business Systems Consultant – Application Operations Services

Business Systems Consultant - Application Operations Services On behalf of our client in the Financial Services Sector, PROCOM is looking for a Business Systems Consultant - Application Operations Services. Business Systems Consultant - Application Operations Services - Job Description
The e-Business team in Application Operations Support (AOS) provides operations and support services to ensure reliability of IT applications
Through innovation, continuous improvement, and collaboration, we strive to find new and better ways to bring value
We are looking for a highly motivated Business Systems Consultant with experience in agile
The successful candidate has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general operations
They rely on their expertise, experience, and judgment to plan and achieve goals, and to do a variety of tasks
The Business & Systems Consultant conducts needs analysis, writes requirements/user stories, collaborates with others, and supports the team to increase productivity and reduce costs
Provide day-to-day support for a wide variety of e-Business web applications
Expediently triage issues and perform or delegate analysis, remediation, and resolution
Manage and triage incoming Service Requests to resolution
Review and/or approve Change Management requests
Manage all business user access to e-Business web applications and perform annual security reviews
Chair business & technical partner meetings: schedule and set agendas
Assist key business partner with vendor management
Provide coordination and manage different levels of complexity as required
Lead team-specific Disaster Recovery Exercise preparation and execution
Work with various Business areas and their IT partners to gather, document and manage requirements on baseline/operations issues, enhancements, and small projects by following current company development methodology
Facilitate communication between business and technology areas to address business issues
Ensure all written documentation is clear, understandable, audience-appropriate, and accurately captures key information
Work with the team on process analysis and improvements
Develop an understanding of clients, system(s) being managed as well as the business direction
Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork
Business Systems Consultant - Application Operations Services - Mandatory Skills
10+ years previous experience working in business analysis/technical role is required
Strong knowledge of business systems analysis principles with proven working knowledge of analysis, consulting, and facilitation skills
Strong technical and problem-solving skills and the ability to collaborate with key stakeholders
Strong communication skills with the ability to communicate clearly both complex business and technical concepts and align organization on decisions
Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products
Experience working with client facing technologies/digital engagement platforms
Excellent multitasking, prioritization, and time management skills
Active partnership in problem management process
Comfortable working with the SDLC or agile
Process improvement experience
Strong MS Office skills (Excel, Word, PPT)
Conceptual understanding of API, Kubernetes and Kafka
Business Systems Consultant - Application Operations Services – Preferred Skills
Experience with Web and Mobile applications is an asset
Knowledge of financial services industry is an asset
Business Systems Consultant - Application Operations Services - Assignment Start Date ASAP – 11 months to start Business Systems Consultant - Application Operations Services - Assignment Location Toronto, ON – Work Remotely

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