Business Partner Advisor

• Build and maintain relationships with business partners  

• Exercise discretion and independent judgement to resolve customer issues and provide ongoing relationship support and respond to inquiries about products, prices, availability, product uses, and credit terms, and check for partner’s understanding and acceptance. 

• Project manage key platform enhancements by developing business requirements and interfacing with EnFin enterprise stakeholders. 

• Establish and maintain good rapport with all customers in a positive manner and anticipate their needs. 

• Understand trends, analysis, data and manage business partner rewards and engagement programs. 

• Identify opportunities for future business development and expansion. 

• Manage and update sales change orders  

• Maintain knowledge of the organization’s products, services, and customer service policies and update procedures as needed. 

• Demonstrate agility amidst platform issues and communicate issues with partners in a sophisticated manner. 

• Plan and execute business initiatives to improve efficiency in the sales operation under general supervision of Director of Operations 

• Prepare project and productivity reports and ensure compliance with quality and safety requirements. 

• Develop and maintain internal and external communication channels. 

• Analyze and advise on employee, labor, vendor, and supplier contracts. 

• Perform risk analysis to mitigate and manage risks. 

• Analyze consumer and competitor behavior through record keeping of voice of customer report 

• Assist executive leadership in managing product roll-outs, customer communication, and new business development. 

• 1-2 years and/or equivalent combination of both education and experience, educational degree/preference. BA of business administration or similar. 

• Results-oriented and proactive team player with good business acumen. 

• Familiarity with customer-relationship management (CRM) software programs. 

• Exceptional interpersonal skills toward efficiently communicating new business processes and procedures. 

• Excellent organizational and multitasking skills. 

• Experience working in a high-tech environment  

• Ability to maintain a calm and polite manner in stressful situations. 

• Previous experience working in sales operations or customer service industry. 

• Advanced knowledge of business operations and project planning 

• Proficiency in analyzing budgets and preparing financial reports 

• Exceptional ability to identify future business opportunities and mitigate compliance risks 

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