Business Analyst (Salesforce Health Cloud exp.)

CoEnterprise is an award-winning B2B software and professional services company headquartered in New York City. Founded in 2010, CoEnterprise delivers Data & Analytics solutions and services that transform how companies connect and do business. CoEnterprise approaches each relationship and engagement from the perspective of three core values: collaboration, ownership, and excellence. We value collaboration with both our partners and clients in order to present the best possible outcome for our customers. Our vow to accept ownership ensures that our entire staff takes pride in our work and it is our commitment to excellence that ensures that this work is at the highest standard possible.

As a Business Analyst at CoEnterprise, you will be responsible for driving and facilitating Business Process Improvement projects, analyses, recommendations, and documentation. You will serve as an internal consultant to the customer, working with key leaders and stakeholders to understand business process objectives, potential changes, challenges, and areas needing assessment/improvement. You will function as an expert in examining critical factors impacting our customer’s ability to deliver their products and services through the use of Lean Six Sigma process improvement methods.

Project scope will span technology and business processes for our clients across various industries. As an agent of change, this position will create business cases for proposed process or operational changes based on operational observation and industry best practice standards research.

As a project leader, this position will plan and track performance on all process improvement projects and ensure all projects are appropriately resourced for all timely and quality-driven deliverables. An expert in business workflows and technical systems, this position collaborates with operations, solution design, IT, vendor partners, and business stakeholders to ensure all recommended process changes are vetted, agreed, documented, tested and measured for success before implementation at scale.

Responsibilities:

• Process Assessments:
  • Identify process improvement opportunities using Six Sigma techniques.
  • Identify automation opportunities wherever possible.
  • Perform data gathering, root cause analysis and performance trending to develop appropriate process control changes.
  • Document current procedural steps and to-be process flows
  • Document all process steps, factoring in service levels, staffing resources, current technology, other team involvement, and exception handling steps.
  • Capture capacity utilization of the process: FTE, productivity metrics, average handling time
  • Study existing process information: Standard operation procedures, process maps, process interdependencies
  • Capture the cost impact of the current and reimaged process
  • Create proposals to alter or reengineer processes to automate or improve process efficiencies
  • Test and evaluate the effectiveness of all process changes and new processes prior to implementation at scale.
• Process Change Management:
  • Document, update, and maintain documentation on process improvements.
  • Lead process implementation activities with impacted stakeholders, including a pilot (if applicable), user guides, SOP documentation, and training material.
  • Provide training support on new processes
• Process Leadership:
  • Prioritize and implement process change requirements based on the critical project needs.
  • Develop project plans for all approved process improvement projects.
  • Assign and manage project teams for all approved process improvement projects.
  • Create and deliver effective communication plans to all stakeholders impacted by process improvement projects.
  • Define measures of success for operational improvements and new processes. Deliver reporting to leadership on defined process change metrics.
  • Evaluate and track user adoption of all process changes and new processes post-implementation.
  • Consult on all new implementations to assess process impact and necessary changes.

Qualifications:

• Required:
  • Bachelor’s degree
  • 4+ years of experience with business process improvement in a problem-solving capacity
  • Agile/Scrum delivery experience
  • MS Suite proficiency
  • Experience with workflow and process mapping software
  • Experience with Data and Business Intelligence tool
  • Excellent communication skills, including written, verbal, and listening.
  • Organizational and prioritization skills; Ability to work under pressure, set and adhere to project deadlines.
  • Detailed documentation skills, with ability to write for comprehension at all user learning levels.
  • Understands the trends and emerging challenges facing the customer, market, and industry.
  • Self-directed, innovative thinker with strong attention to detail and commitment to consistently meeting timelines and operating from a sense of urgency.
  • Comfortable speaking and engaging with senior leadership and a wide variety of audiences.
  • Maintains positive working relationships with all stakeholder levels.
  • Ability to escalate issues appropriately
  • Applies basic research, information gathering, and analytical skills to:
    • Select appropriate alternatives from defined options
    • Collect required documentation and verify conformance with standards
    • Assess the accuracy of detailed information
  • Positive attitude, ability to work well and fast under pressure, exceptional customer service attitude.
  • Ability to be comfortable with uncertainty; ability to be flexible to accommodate changing priorities and timelines.

• Preferred:
  • Six Sigma Certification (green belt or black belt)
  • Business Analyst Certification
  • Salesforce Health Cloud experience

Qualifications:

• Required:
  • Bachelor’s degree
  • 4+ years of experience with business process improvement in a problem-solving capacity
  • Agile/Scrum delivery experience
  • MS Suite proficiency
  • Experience with workflow and process mapping software
  • Experience with Data and Business Intelligence tool
  • Excellent communication skills, including written, verbal, and listening.
  • Organizational and prioritization skills; Ability to work under pressure, set and adhere to project deadlines.
  • Detailed documentation skills, with ability to write for comprehension at all user learning levels.
  • Understands the trends and emerging challenges facing the customer, market, and industry.
  • Self-directed, innovative thinker with strong attention to detail and commitment to consistently meeting timelines and operating from a sense of urgency.
  • Comfortable speaking and engaging with senior leadership and a wide variety of audiences.
  • Maintains positive working relationships with all stakeholder levels.
  • Ability to escalate issues appropriately
  • Applies basic research, information gathering, and analytical skills to:
    • Select appropriate alternatives from defined options
    • Collect required documentation and verify conformance with standards
    • Assess the accuracy of detailed information
  • Positive attitude, ability to work well and fast under pressure, exceptional customer service attitude.
  • Ability to be comfortable with uncertainty; ability to be flexible to accommodate changing priorities and timelines.

• Preferred:
  • Six Sigma Certification (green belt or black belt)
  • Business Analyst Certification
  • Salesforce Health Cloud experience

Come experience our spirited culture and work with a smart, dedicated and high-energy team in a stable and fast-growing company! Here is a small sample of our benefits and perks we offer:

• Comprehensive Health Insurance with generous employer contribution
• Matching 401(k) - $$$$
• Generous PTO Policy
• Virtual Team Lunches
• Wellness Program
• Monthly Mingles
• Birthday Celebrations
• Virtual Events- Happy Hours, Casino Night, Magic Show, Scavenger Hunt of National History Museum, Game Nights and more

At CoEnterprise, we believe diversity drives innovation. We are committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of our business.  In recruiting for our team, we welcome the unique contributions that you can bring. We value employees for their differences represented by a variety of dimensions including demographics, behaviors, work style and perspectives.

We are an AA/EOE employer.

Position is US based remote.

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