Bilingual Patient Intake Specialist

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities.

Our Values

• Trust: We consistently strive to earn the trust of our patients, our clinic partners, and our teammates.
• Growth: We grow together – as a company and as individuals.
• Accountability: We act like owners and take pride in our work.
• Act beyond yourself: Our vision and impact goes beyond ourselves and so must our actions.

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Bilingual (Spanish) Onboarding Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. They will play a critical role on our team by directly engaging with and onboarding individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. 

What You’ll Do:

• Support the care team by intaking new patients into the Enhanced Care Management (ECM) program by gathering key social, behavioral, and clinical information
• Provide clear communication with the patient and make sure they fully understand the ECM program features and benefits
• Create a safe, compassionate environment to build immediate rapport and trust with our patients 
• Coordinate a clean hand-off to a Lead Care Manager and schedule their new patient introduction meetings
• Assist with operations and behavioral health quality improvement projects to optimize the process for our patients and team

What You’ll Need: 

• 1+ years of experience working in a fast-paced healthcare environment providing administrative support and intaking new patients - experience with gathering key patient information, documentation, and scheduling appointments  
• You are results driven with a proven track record of exceeding performance indicators
• Bilingual with excellent communication skills with proficiency reading, writing, speaking, and listening in both English and Spanish
• You have strong technical skills and comfort with utilizing multiple technology platforms
• Requires a quiet, HIPAA compliant and internet connected space
• Dedicated to supporting and improving the care for many underserved populations
• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care

Because We Value You:

• Salary: $22-25/hour depending on experience
• Comprehensive health, vision & dental insurance
• Equity compensation package
• 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc.
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days, if applicable 
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

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