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StockX

Veldhoven, North Brabant, Netherlands

Posted on: 31 July 2024

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Bilingual Customer Service Specialist French English

Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you will do 

  • Handling all customer service needs and support for our European customers 
  • Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers 
  • Help manage the order fulfilment process 
  • Listen and respond to customer needs and concerns 
  • Research answers or solutions as needed
  • Resolve customer queries and update system accounts accordingly
  • Record details of customer conversations and actions taken
  • Work to improve customer service by monitoring support communications
  • Flexible and willing to support other areas across the business as they come up 

About you 

  • Experience of customer service/call center experience 
  • Bilingual in English & French (written and verbal) 
  • High school diploma or equivalent 
  • Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways) 
  • Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
  • Possess situational awareness to identify and escalate matters that require urgent attention 

Location: Eindhoven/Veldhoven remote 

Working Hours: Variable shifts (some evenings & weekends) 



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Tags

system
support
voice
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