Bilingual Call Center Representative

AnswerAide is currently searching for a passionate and dynamic Bilingual Call Center Representative who is available for full-time, part-time, and on-call work. If you enjoy speaking in Spanish and different languages, love engaging with people, and can provide top-notch customer service, this opportunity could be perfect for you!

This Call Center Representative role offers competitive pay commensurate with your skills. In addition, we offer a comprehensive benefits package, including medical, dental, vision, and paid time off (PTO). If this opportunity appeals to you, don't hesitate to apply!

ABOUT ANSWER AIDE

As a premier provider of 24/7 telephone answering services and customer service outsourcing for businesses, AnswerAide handles after-hours and overflow phone calls, customer service outsourcing, and other essential administrative tasks for our clients. Our services help businesses across various industries provide excellent customer support, keeping them ahead in their fields. We aim to deliver the best experience for every caller, treating them as we would our own customers, and we regard our clients as family.

Our team prioritizes professionalism in every call they handle. We provide customer service training to all our employees to ensure they can deliver the highest quality of service. Recognizing the importance of our employees, we maintain a positive work environment and offer outstanding benefits!

 

A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT

As a Bilingual Call Center Representative, you are the heart of our operation. Your primary duties involve answering incoming calls and initiating outgoing calls. You will attentively listen to the customers, gather relevant information, and provide basic details about their required services. The role involves taking accurate notes and detailed messages, which you can easily manage while maintaining clear communication over the phone. Your tasks include scheduling appointments, processing orders, and payments, and ensuring all calls are documented and forwarded to the relevant departments. If maintaining orders and providing excellent customer service is second nature to you, this role could be a perfect fit!

 

QUALIFICATIONS OF AN ANSWERING SERVICE AGENT

• Fluency in writing and speaking Spanish
• A resident of AL, FL, GA, KS, NV, SC, TN, TX, or VA
• Ability to type 40+ words per minute with minimal errors
• Ability to follow instructions
• Ability to type and talk simultaneously
• Strong customer service skills
• Strong computer skills

COMPUTER REQUIREMENTS

-Processor: Pentium i5 Quad-core (Equivalent or better)
-Memory (RAM): 8GB minimum
-Hard Drive: 128GB minimum

Operating System:
-Microsoft Windows 10 and above 

Monitors:
-Primary Monitor size: 15”+ minimum with a resolution of 1920×1080 at 100% scaling.

Installed Software:
-Anti-virus (Windows): Windows Defender only.
-Malwarebytes is the only permitted anti-malware software.

Computer Peripheral requirements:
-Webcam.
-Plug and Play Mouse that does not use additional software.
-Plug and Play Soft-Touch Keyboard (for Laptops, too) that does not utilize additional software.
-Approved USB Headset.

Internet requirements:
-You must provide a stable Cable or Fiber Ethernet internet connection with minimum speeds of 50MBps download and 10MBps upload.
*We do not allow any form of wireless Internet Service or connection, which also means you can not use Wi-Fi.

Are you an excellent communicator with impressive verbal and written skills? Can you maintain professionalism and clarity over the phone? Can you multitask effectively while demonstrating good time management skills? Do you possess an enthusiastic, friendly, and detail-oriented personality? If your answer is yes, we'd love to hear from you about this Bilingual Call Center Representative opportunity!

 

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