BI Support Specialist

About Starschema 
 
At Starschema we believe that data has the power to change the world and data-driven organizations are leading the way. We help organizations use data to make better business decisions, build smarter products, and deliver more value for their customers, employees and investors. We dig into our customers’ toughest business problems, design solutions and build the technology needed to address today’s unique challenges.  
 
What you can expect as a Starschema team member 

As a member of the Starschema team, you will be on the front lines of digital transformation, working with some of the most innovative Fortune 500 companies to drive innovation and realize the promise of data-driven cultures. You will learn and use the latest data-centric technologies along with the core industry technologies.  

Our team is inclusive and fun. While we take our work seriously, we know how to have a good time while doing so. We encourage everyone to share their opinions and ideas, and our leadership wants to hear everyone’s input no matter what role they play in the organization. 

What you will do daily:

You will take part of the daily operation of our Tableau team:

• Supporting Tableau Server deployments for our enterprise customers;
• Content administration on Tableau Server such as permission management, user administration;
• Aiding business users using various Tableau products, including Tableau Desktop and Tableau Prep;
• Raise and follow-up support cases on behalf of end-users for Tableau Support;
• Maintaining existing reports based on business specifications;
• Monitor server health and performance;
• Platform support including product installation and patching;
• Change and incident management;
• Keeping contact with the business owners for Tableau-based projects, coordinating with technical support teams and business representatives.

We want to hear from you, if…

• You have minimum 1 year of experience in a fast-paced environment, preferably in IT Service Desk/Change Management/Customer Support/Order Fulfillment areas;
• You have solid Windows and Linux knowledge;
• You have great affinity for technology and you are eager to learn to learn new skills and tech stack;
• You are customer and process focused: you are able and willing to provide excellent customer service;
• You have fluent written and verbal English skills;
• You are a team player and you have a responsible personality.

It is advantageous if you have:

• Knowledge of Tableau/Oracle DBMS/PostgreSQL DBMS/Microsoft SQL Server/Business Objects
• Knowledge of Cloud DBMS technologies (Azure/Amazon Aurora/Redshift/Snowflake);
• Experience with ITIL tools and ticketing in general;
• Experience with project delivery in an agile environment;
• Coding experience in Python, Perl, C or other languages.

What's In It For You:

Home Office: In this position, you can work remotely from Hungary.

Benefits & Community: 

A healthy lifestyle and the feeling of belonging are important to us, for both body and mind. We provide:

• Medicover health insurance (with yearly check-ups)
• BKV pass or parking space
• Unlimited Life1 gym pass (for any Life1 gym in Budapest) or gym pass reimbursement in Szeged
• Company mobile phone and subscription (for personal use also)
• Company laptop
• Employee Assistance Program (EAP) – an independent, third-party counseling service that you can call 24/7
• Online English class once a week
• Professional & soft skill trainings
• Referral bonus when you successfully bring in a friend for an open position
• Baby bonus for the primary caregiver, paternity leave for the secondary caregiver, baby box for newborns
• Lots and lots of fruit in the office
• Free massage in the office (biweekly)
• Online yoga once a week
• Soccer court for our Starschema football team
• A hiking community that goes on hiking and bicycle trips
• Active social life – frequent organized and impromptu drinks, food and music
• Professional community events on a regular basis
• Dog-friendly office in terms of facilities and people
• Birthday holiday - an additional day off for you to relax and enjoy the most precious day in the year

You might also want to know: 

Start Date: The sooner the better, but if you currently work somewhere and have a notice period, it is still fine, we will wait for the right person! 

Compensation range: The range for this role is approximately gross 550-750,000 HUF/month. The final amount in your offer will depend on your expertise and professional experience.

Selection process

1. Google Meet discussion with one of our recruiters - We will talk about your motivation and experience and we will switch to English for a few questions.

2. Professional video interview. At this meeting, we will discuss your background and motivation, and the further details of the position. Here you will meet with the Team Leader and the Architect colleague thus you can receive first-hand information and start to get to know each other.

If you like what you have read, and feel like this role is for you, submit your application now!

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