Punchh

USA

Posted on: 17 April 2024

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BI Reporting Analyst

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Implementation Engineer

ABOUT THE ROLE

As an Implementation Engineer at PAR Technology Corporation, you will be responsible for working within a collaborative team atmosphere to implement Data Central within new or existing client environments. Using operational knowledge of the hospitality industry, the IE will serve as a consultant for the client to gather requirements, configure the software, manage implementation projects, train, and deliver solutions tailored to meet the needs of their business.

At PAR, our core company values are Speed, Ownership, Focus and Winning Together. For the Implementation Engineer, this means that we expect:

You will strive to deliver the most quality implementation as efficiently and effectively as possible.
You will take ownership in all project tasks you are assigned and drive them through to completion.
You will stay focused on all project related tasks and manage your time without the need to be micro-managed.
You will work together with the rest of the Implementation Team to ensure that our clients are setup for success - and each client success story will be celebrated together as a team.

BASE SALARY COMPENSATION

$56,000-$79,000 USD

WHAT YOU’LL DO

Consult with clients to fully analyze and understand their existing infrastructure, as well as determine their current and future needs
Assist with the overall technical design concept and diagnostic tests of Data Central to ensure that the features and performance meet the highest quality standards and business requirements
Act as the Project Manager for your implementation projects by effectively communicating with all levels of technical and non-technical personnel throughout the configuration, training, pilot, and roll-out phases of your projects
Efficiently and accurately complete configuration with varying degrees of complexity
Consult with third-party providers and internal implementation team members to design and deliver software integrations and rollout solutions
Effectively communicate on issues or complex information to a wide audience based on product knowledge
Perform data analysis and assess what different types of modifications need to happen in order to meet the business requirements of the client
Identify opportunities to provide additional products, services, or other resources to client
Effectively deliver training to end-users
Document task status and completion using project tracking tools while serving as the Project Manager throughout the implementation project
Maintain a working knowledge of client operations to facilitate problem resolution and educating support teams
Alert implementation senior manager to possible scope challenges, issues or change requests
Serve as subject matter expert in assisting our Knowledge Management team with the continued development of training resources including the LMS, internal and client facing documentation, and our digital adoption platform
Collaborate and consult with internal support and implementation team members to resolve critical and/or complex technical issues and needs in a timely manner
Provide Level II support to existing customers
Serve as part of the after-hours client support rotation

SKILLS YOU’LL NEED

Excellent operational, project, and time management skills
Excellent verbal and written communications skills to communicate with technical, non-technical, and diverse customers across an international organization
Excellent training and presentation skills
Excellent technical, and problem-solving skills
Strong consulting, organizational, and process improvement skills
Strong knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry preferred
Strong analytical, debugging, and problem-solving skills
Skilled in adapting services and methodologies to customers/projects
Adept at leading scalable process development
Ability to manage ambiguity and apply problem-solving skills to unique situations
Ability to communicate financial and technical concepts and specifications clearly and efficiently
Analytical skills to facilitate removing barriers to sales and implementations
Excellent knowledge of Data Central functionality

WHAT WE LOOK FOR

4-year technical degree or equivalent experience preferred
1 – 3 years’ experience working with the Data Central platform
2 – 4 years’ experience in the restaurant technology industry preferred
Previous experience in the Hospitality industry in a management role preferred
Track record of success in Professional Services
Demonstrated ability to support multiple, concurrent initiatives
Self-motivated with a proven track record in customer multi-unit implementations
Ability to self-train, to stay current with the technology and security in restaurant and retail industries
Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact par_leave@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.