Benefits Reporting Specialist - Bilingual (English/Spanish)

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Purpose: The Benefits Reporting Specialist is responsible for providing support to the Funding, Trial Coordination and Client Navigator Teams and to customers working with Lingraphica. This role includes cross-team collaboration as well as interacting with Lingraphica customers, including but not limited to people with aphasia (PWAs), caregivers, and Speech-Language Pathologists (SLPs). 

Essential Duties & Responsibilities: 

• Report insurance benefits, trial requirements, and assist customers in overcoming financial obstacles 
• Facilitate completion of Good Faith Financial Assessments 
• Follow up with customers to ensure good communication and accurate information 
• Assist customers with questions about their benefits 
• Maintain company standards for CRM procedures 
• Assist other members of the Funding, Trial Coordination and Client Navigator Teams as needed 
• Collect and report on key metrics within the Funding Team 
• Bilingual fluency in English and Spanish, required (verbal and written)
• Performs other duties and special projects as assigned 

Skills, Competencies, and Experience: 

• General knowledge of Medicare, Medicaid, and commercial insurance 
• Ability to deliver a superior customer experience 
• Strong phone skills 
• Maintains a calm and professional demeanor when assisting customers 
• Ability to identify and address the needs of customers; offer meaningful and timely information in response 
• Proactively report trends and customer feedback, and recommend/implement creative solutions 
• Strong communication skills with both external customers and internal departments 
• Workload flexibility, open to change, and the ability to prioritize tasks 
• Ability to adjust to the needs of people with disabilities 
• Bilingual fluency in English and Spanish, required (verbal and written)

Education and Experience  

• High School Diploma or GED required.  
• Associates Degree or equivalent combination of education and experience, preferred  
• Proficiency with HubSpot, Office 365, Zoom, preferred 
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred 
• Bilingual (English/Spanish), requred 

Work Environment & Physical Demands 
Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without a reasonable accommodation is required.    

Travel 

Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings and conferences are required two times per year.  

Accommodations  
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

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