Azure Cloud Support Engineer

Job Description
Location:
Florida City,FL,US
Remote Work:
Yes
Job Number:
R0190556

Azure Cloud Support Engineer

Key Role:

Manage, administer, support, and enhance Cloud environments, ensuring continuous improvement and rapid problem resolution. Apply advanced consulting and extensive technical expertise and full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction and mentor and supervise team members.

Basic Qualifications:

2+ year of experience with troubleshooting Azure Synapse or Azure Data Factory data pipelines

2+ years of experience with assessing and troubleshooting problems from a batch job and process perspective

2+ years of experience with working in production environments for a high mission-critical system

Experience with Azure Active Directory and Azure Management Groups

Knowledge of supporting integration of processes for monitoring and ticket escalation, including Tier II and Tier III ticketing

Knowledge of basic monitoring toolsets, including Dynatrace or Azure Analytics for operational reports creation

Ability to identify potential issues proactively and recommend a plan of action

Ability to build a support knowledge base and create artifacts via documents and SOPs

Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

Bachelor's degree or 3+ years of experience with Azure Active Directory and Azure Management Groups in lieu of a degree

Additional Qualifications:

Experience with supporting Cloud technologies, including Azure or AWS

Experience with Jira Help Desk or Service Now

Experience with Managed Services and Security Accreditation processes

Experience with third-party tools, including Docker and Kubernetes

Ability to work in a multi-disciplinary team with a focus on customer support

AWS or MS Azure Certification

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll develop your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $58,300.00 to $133,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

ID16-C

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