Punchh

USA

Posted on: 03 May 2024

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AWS Cloud Operations Engineer II - Weekend Shift

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Hi there! Have you noticed that the restaurant industry is changing?

We are PAR and our purpose is: To deliver solutions that connect people to the restaurants, meals, and moments they love.

We take that responsibility very seriously.

As a leading provider of restaurant technology to the top restaurant brands in the world we’re calling on all rebels, instigators, idealists, and builders to join our constantly growing team. If you’ve excelled at every job you’ve held but always thought something was missing, please, read on.

Position Description

Under the direction of the Manager of Cloud Infrastructure, the Cloud Administrator is responsible for using their technical expertise to monitor and support technology solutions across multiple Business Units that serve as the foundation for all hosted applications in the Software-As-A-Service (SaaS) environment.

HOURLY WEEKEND OPS SHIFT: Select one of the following 4x10 shifts:
2p-Midnight ET Friday – Monday
2p-Midnight ET Thursday – Sunday
2p-Midnight ET Saturday – Tuesday
2p-Midnight ET Wednesday – Saturday (Available in August)
2p-Midnight ET Sunday – Wednesday (Available in August)

As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place. Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity.

Position Location

Remote

Pay Band

The base salary range for this position is $53,435 to $71,597 USD per year (or $31.26 per hour) commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

What We’re Looking For

We are looking for a self-starter willing to dig into small to complex problems, remediate, and identify long-term solutions to ensure systems and applications remain performant and available.

What You will Do and Be Responsible For

Monitor and support infrastructure within AWS.
Acknowledge Jira tickets, respond accordingly using existing SOPs or Runbooks, and facilitate escalation as required for service issues.
Document and analyze alarms, identify points of failure, and see through to resolution any failures working with or escalating to the appropriate team member or department if needed.
Utilize system and performance monitoring tools to ensure reliability (Datadog, New Relic, and Uptime.com)
Participate in customer lifecycle utilizing existing change management procedures.
Interface daily with internal and external support groups
Participate in 24-hour system monitoring and alarm remediation, including after-hours rotation.

Why We Need You (Skill and Abilities)

AWS Certified Cloud Practitioner or greater
Minimum of 3-4 years of experience in the following areas:
- Monitoring AWS workloads
- Cloud monitoring tools and visualization systems such as Datadog and/or New Relic
- System administration of Windows and/or Linux
- Administration or use of Docker, Kubernetes, or ECS container orchestration.
- SQL Administration, including Microsoft SQL, PostgreSQL, DynamoDB, MongoDB, etc.
- Scripting experience with PowerShell, Python, or Bash.

Who We Are

At PAR, we believe we will win or lose, through the culture we build.

Our culture is built on 4 values.

Speed – we are the kind of people who do not wait for the elevator
Ownership – we want owners, not renters
Focus – success is built from focusing on what matters most
Winning Together – for PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed

We believe by committing to these values (and more) we can build a cultural spirit that, combined with our products, will create years of long-term success.

PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact par_leave@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.