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Supportninja

Philippines

Posted on: 16 March 2024

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Automotive Technical Support Specialist

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

What does a day in the life as a Automotive Technical Support Specialistlook like?

First line of the support team helping clients with technical support, onboarding and training

Receive and answer inquiries by providing information and guidance

Work with the team and clients to offer alternatives to irresolvable problems

Provide support by training on current or new initiatives being introduced

Maintain and enhance relationships with members and existing clients

Committed to service excellence

Performing other duties as assigned and /or required.

Expresses ideas and suggestions in support of the team’s success

Able to build and maintain lasting relationships with clients in a consultative manner

Solicits and readily accepts constructive feedback

Sees tasks through to completion and offers support as needed

Eager to learn new systems and processes

Ability to handle administrative tasks as assigned

Demonstrates high attention to detail and thorough review of one’s work with a focus on Quality

Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability

Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them

Comfortable with ambiguity

Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed

What are the required qualifications of a Automotive Technical Support Specialist?

Minimum 6 months experience in technical support/training environment or related in the US Automotive or US Auto Parts industry

Strong communicator and customer service with the ability to build lasting relationships, interpersonal, and influencing skills

Strong initiative and outstanding work ethic

Ability to interact professionally with various levels

Good understanding of general software concepts

Committed to learning and pursuing personal development

Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook

Nice-to-have qualifications

Understanding of HTML and JavaScript

Experience working with Google Analytics

Experience providing virtual training sessions

Experience in FreshDesk Ticketing Tool

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.