Application Specialist

Who is Anatomage?

Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries.

About the Role

We are looking for a candidate who can support our East Coast customers. Candidates located on the Atlantic Coast will be considered.

As an Application Specialist, you will primarily be working on customer engagement and experience within the Anatomage Table team. We are growing at a rapid pace and are seeking Application Specialists to train customers, both virtually and in-person on the Anatomage Table, thoughtfully answer customers inquiries and support questions, and gather helpful customer feedback to improve the quality of our products to meet our customers needs. This specific role will also spend their time working on other in-office projects where they will contribute to software content creation and testing, video creation for our Anatomage eBooks, and other projects that may arise surrounding the Anatomage Table. This person will be an integral part of the team, working alongside a group of subject matter experts who have an impact on our educational resources that we provide.

The ideal candidate has a passion for training and travel with a degree in Biology, Chemistry or any other related sciences with some experience in Anatomy & Physiology. This person must have strong verbal and written communication, presentation skills, and enjoy working in a fast-paced department. This is the perfect opportunity for someone looking to delve into next-generation 3D anatomy visualization.

**This is a fully remote position and may require some travel to customer sites, so proximity to major airport hubs can be considered**

What You’ll Do

• Product training and demonstrations (up to 25% travel required to customer sites)
• Develop product contents and activities for customers
• Diagnose and resolve software and hardware support issues
• Provide on-call product support for US customers on the East Coast
• Project research and development as needed
• Present team accomplishments and progress

Requirements

Skills and Abilities Required:

• Strong software and technology knowledge
• Strong verbal and written communication skills
• Ability to speak with educational instructors and medical professionals and ask intelligent questions
• Customer Outreach
• Problem solving skills
• Self-motivated, reliable, and responsible
• Ability to work efficiently and effectively with minimal supervision
• This role requires travel approximately 50% of the time to customer sites across the US

Qualities We Look For:

• Tutoring or teaching experience
• Experience in sales or customer service
• Experience in the medical or dental industry
• Familiarity with anatomy
• Experience with technical support
• Genuine customer empathy, eager to learn and assist

Minimum Education and Experience Required:

• Bachelor's degree in Anatomy, Biology, Chemistry or any other related sciences
• 2+ years of professional experience

Benefits

What We Offer

• Health, Dental, and Vision care for you and your family
• 401K savings plan with employer matching
• Generous PTO leave and paid holidays
• Casual work culture
• Commuter benefits
• Food and travel reimbursements

Anatomage is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.

About Anatomage

Anatomage has been financially robust and growing for 18 consecutive years. Doctors world-wide have enthusiastically responded to the company’s products, making us a market leader and setting the industry standard. Currently, thousands of clinics and hospitals use Anatomage's software for patient diagnosis and treatment planning. Leading radiology equipment companies use Anatomage’s software as a key component in their systems.

Anatomage offers the world’s first and only life-sized virtual dissection table. Students can learn anatomy and physiology using highly interactive and accurate real human-based digital data. Institutions can offer high quality education without worrying about chemicals, facility costs, and regulatory issues. Hundreds of schools have adopted the Anatomage Table as the main teaching tool for students.

At Anatomage, there is an opportunity to work alongside the best in the field. With a diverse group of people from various technical, clinical, and artistic backgrounds, Anatomage provides a culture where distinguished individuals can work and collaborate in an organic manner. Our team members all bring unique strengths and talents to their group and embrace each other's diverse perspectives. Anatomage offers a distinct work experience with an exceptional opportunity to develop careers. Our philosophy is to foster a dynamic work environment, and we are proud to let our employees' knowledge and responsibilities grow with the company.

Fraud Recruitment Disclaimer

It has come to our notice that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives, subsidiaries or under contract with Anatomage, Inc., and, thus, pretending to represent Anatomage. The main purpose of these correspondences and announcements is to obtain privileged information from individuals, or to induce people to pay a fee for services related to recruitment or training or a new role.

Anatomage does not:

1. Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.;
2. Request payment of any kind from prospective candidates for employment or any sort of fees;
3. Authorize anyone to either collect money or arrive at any monetary arrangement in return for a job at Anatomage; and
4. Request or require personal documents like bank account details, tax forms or credit card information as part of the recruitment process.

Legitimate emails from @anatomage.com domains are from the organization, anything outside of the stated domain is likely a scam and fraudulent email. If you have received an offer from any domain other than @anatomage.com, it is likely a scam and not a legitimate offer. Please do not provide any personal information to the imposters posing as recruiters or the HR manager of Anatomage, Inc. We recommend blocking and reporting their accounts for unauthorized and fraudulent behaviors.

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