Affirm

Canada

Posted on: 14 October 2023

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Analytics Lead, Strategic Insights

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We’re looking for intelligent, driven professionals to join our new team. The Operations Strategy & Analytics team is responsible for leveraging data driven insights to drive overall servicing strategy across contact channels, customer segmentation, product roadmaps, and technology investments. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

What You’ll Do

Execute planning and forecasting initiatives for Customer Operations teams (in-house & outsourced)
Develop and maintain advanced forecasting models for key business metrics informing utilization of labor and staffing levels across in-house and outsourced teams using current trends and historical data
Partner with Workforce Management, Customer operations, Vendor Management, Finance, and Product Operations to ingest company wide implications for new product and merchant launches and marketing initiatives and translate that data into ops models
Manage staffing models by work group and provide management with direction for overflow strategies, outsourcing, and reallocation of labor
Drive productivity efficiencies through data insights
Establish and utilize best methods (statistical models, processes and software tools) in creating staffing and volume forecasts
Present planning recommendations to leadership, drive timely decisions, and ensure clear and concise communication to all XFN stakeholders
Co-lead forecast and resource planning meetings with FP&A, Product and Merchant Success managers, reviewing recommended staffing forecasts and goals; Prepare, report, and communicate forecast measurements to management by defending recommendations with sound models and logic
Use linear programming techniques to create optimal headcount plan meeting the demand at least possible cost.

What We Look For

Passion and drive to make better decisions using data and disrupt the lending and financial industry for the better
5+ years of experience in an analytically-driven role (analytics, finance) focused around forecasting and planning
Bachelors or masters in industrial engineering or operations research or statistics or other relevant quantitative field
Working knowledge of developing linear programming models to solve real world problems in operations, supply chain, logistics or scheduling.
Strong working knowledge of SQL and experience in Python or R
Nice to have some experience with scikit learn or equivalent libraries in Python
Strong interpersonal skills and ability to work in a team environment, cross-functionally, and with external parties
Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
A passion for finding insights in data and driving change based on those insights
Ability to communicate findings and recommendations clearly to both technical and non-technical audiences
Enough laziness to find a faster way to do your least favorite tasks
Humility and team player - you go out of your way to help teammates

Location - Remote Canada

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We have a simple and transparent remote-first grade-based compensation structure. Offer amounts within the range are based on a number of factors including but not limited to job-related skills, experience, and relevant education or training. Across the broader organization, certain roles are eligible for equity awards upon hire, promotion, tenure milestones and for performance.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.