Agile Product Owner

Job Title: Product Owner

Type of employment: permanent, full-time (40 hours a week)
Location: Remote from Portugal - candidate must already have the residence and the right to work in the country.

At ZigZag Global, we believe that we work best when we appreciate that everyone works in different ways. That is why we are highly flexible with our ways of working models - whether that is fully remote or part hybrid (office location dependant).

ZigZag Global is on a mission to reduce the cost and environmental waste of customer returns for our clients and enable a superior customer service that caters for a growing range of customer needs. We achieve this through our best-in-class, award winning technology platform and services, that transform the post purchase experience for over 100 clients globally.

ZigZag Global has recently been acquired by Global Blue. This significant investment enables ZigZag Global to cement its position as a market leader in the growing eCommerce returns market. It is an exciting time to join our fast-growing company in a rapidly growing market and have a real impact.

We are expanding our workforce across Europe, so there is opportunity to travel across locations, including the UK, Portugal, Bulgaria and beyond! We are also strengthening our ways of working and cultural processes, so if you enjoy having an impact in these areas, then the sky is the limit for how much of an impact you can have with us.

The Role:

We are looking for a passionate, analytical, and experienced Product Owner to “hit the ground running”, having ownership of the delivery of new carrier integrations. You will be part of a growing Product team of ten who contribute to the work across the platform.

Key Responsibilities

1. Represent the business needs and requirements to drive carrier integration and development through collaboration with both internal and external stakeholders.
2. Work with cross-functional delivery teams, to develop detailed product, business, and technical requirements for Carriers and 3PL Partners.
3. Regularly groom the backlog in conjunction with the stakeholders.
4. Promote the adoption of Agile Scrum which leads to the efficient delivery of valuable Product solutions in an iterative manner.
5. Communicate regularly with other Product Owners to ensure alignment of deliverables where there are intra-team dependencies.
6. Identify and measure product and business metrics to drive improvements and better understand our Customer’s and Carrier’s needs.

Requirements

• Right to work in Portugal. No sponsorship is available for this role.
• Fluent in English
• Bachelor’s degree in an analytical discipline.
• 2+ years’ experience as a Product Owner and SDLC.
• Contributed to the successful integration of multiple carriers on a SaaS platform.
• Data driven quantitative analysis skills. Strong analytical ability to use data, to back up assumptions, make recommendations and drive actions.

Highly preferable skills / knowledge:

• Master’s Degree in Logistics or Supply Chain.
• Experience working in both domestic and international logistics industries.
• Experience working with carrier aggregator solutions.
• Excellent team motivator to ensure delivery dates are met.
• Comfortable working independently and taking the initiative to get the job done.

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.

Benefits

• Competitive salary
• 22 days holiday + bank holidays
• Remote working
• Flexible working hours
• 9,17€ day meal vouchers
• 10% L&D time
• Access to learning platforms
• Health Insurance

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