Home > Find Jobs
Job Search
CI Web Group, Inc.
USA
Posted on: 26 August 2023
Experience
n/a
Work
n/a
Employee Type
n/a
Salary Range
n/a
Accounts Receivable Specialist
CI Web Group, Inc. is a Digital Marketing Agency with employees located all over the world, working remotely. We are creative, customer-centric, data-forward and our goal is to provide a caring, educated, results-driven, experience for our customers. We are a full service digital marketing agency that provides various services to primarily Home Service Companies throughout the United States & Canada.
The Accounts Receivable Specialist is responsible for managing the accounts receivable process and ensuring the timely collection of payments from customers. Additionally, this role focuses on maintaining strong relationships with clients to promote customer retention and satisfaction. The Accounts Receivable Specialist plays a vital role in optimizing cash flow and minimizing bad debts while fostering positive customer experiences.
Responsibilities
Accounts Receivable Management:
- Monitor and reconcile customer accounts, ensuring accuracy and resolving discrepancies.
- Generate and send timely and accurate invoices to customers.
- Track and record customer payments, including checks, electronic transfers, and credit card transactions.
- Follow up on overdue accounts and implement collection strategies to maximize payment recovery.
- Collaborate with internal teams, such as Sales and Customer Service, to resolve billing or payment issues.
Customer Retention:
- Develop and maintain strong relationships with customers to enhance retention rates.
- Act as the primary point of contact for customer inquiries, concerns, and escalations related to accounts receivable.
- Address customer needs promptly and effectively, providing exceptional customer service.
- Identify opportunities to improve the customer experience and contribute to customer satisfaction surveys or feedback initiatives.
Payment Processing and Application:
- Accurately process and apply customer payments in the accounting system.
- Reconcile payments received with invoices issued, identifying and resolving discrepancies.
- Investigate and resolve payment-related issues, including refunds or credits.
- Coordinate with the finance team to ensure proper allocation of payments and accurate reporting.
Credit and Collections:
- Assess the creditworthiness of new and existing customers using established criteria.
- Monitor and analyze customer credit limits and outstanding balances to identify potential risks.
- Initiate collection actions for delinquent accounts, including sending reminders, issuing statements, and initiating legal actions if necessary.
Reporting and Analysis:
- Prepare regular reports on accounts receivable aging, collections status, and key performance indicators.
- Analyze accounts receivable data to identify trends, risks, and opportunities for improvement.
- Provide recommendations to optimize cash flow, reduce bad debts, and streamline processes.
Process Improvement:
- Continuously evaluate and enhance accounts receivable and retention processes to improve efficiency and effectiveness.
- Collaborate with cross-functional teams to implement system enhancements or automation tools.
- Stay updated on industry best practices and regulations related to accounts receivable and customer retention.
Benefits
- Remote First: We offer flexibility to work remotely from anywhere
- Compensation: Base Salary + Discretionary Bonus
- Generous PTO: We offer ample time off to encourage work life flexibility including 3 weeks of PTO, 6 Mental Health Days, and company closure between Christmas and New Years
- 100% company paid Health and Medical Coverage, including:
- Medical
- Dental
- Vision
- Long-Term Disability
- Life Insurance
- 401k: We offer a 3% 401k annual contribution
Tags
accounting
automation
digital marketing
insurance
mental health