Smartsheet

Posted on: 19 November 2024

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Accounts Receivable Coordinator

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The Accounts Receivable Coordinator - French Speaking manages cash collections and the resolution of billing queries across the EMEA managed region. You will work directly with Smartsheet customers and partners alongside Sales and Customer Success. The expectation is to consistently deliver a high-quality customer experience both internally and externally.

You will report to the Director of Finance Operations - EMEA and APJ and can work from our Edinburgh, UK or London, UK offices, or remotely from within the UK.

You Will:

Manage your own portfolio of customer accounts
Focus on reducing ageing and increasing cash collections
Work collaboratively to resolve billing queries and ensure timely payment
Participate in regular debt reviews
Manage high volumes of inbound queries
Aim to drive process improvement
Complete other responsibilities as assigned to support growth in the EMEA region
Perform other duties as assigned

You Have:

Fluency in French is required
3+ years of related experience within commercial collections
A history of meeting or exceeding collections targets
Customer Service and service ticket/case management experience
Excellent verbal and written communication skills
Attention to detail that enables accurate completion of tasks
Ability to work independently, manage shifting priorities and handle tasks under pressure
CICM qualification advantageous
Legally eligible to work in the UK on an ongoing basis

Perks & Benefits:

Employer-paid Private Medical and Dental, additional cost for family members
Equity - Restricted Stock Units (RSUs) for eligible roles
Lucrative Employee Stock Purchase Program (15% discount)
Monthly contributions toward your pension
Monthly stipend to support your work and productivity
25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
Teleworking options from any registered location in the UK (role specific)

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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