Account Manager South Korea

Mistplay est le programme de fidélité n° 1 pour les joueurs sur mobile et compte plus de 20 millions d'utilisateurs dans le monde entier. Des millions de joueurs utilisent notre plateforme pour découvrir des jeux, entrer en contact avec leurs amis et gagner de superbes récompenses. Nous sommes une entreprise rentable en forte croissance, récemment classée comme la troisième entreprise technologique à la croissance la plus rapide au Canada. Notre passion pour l'innovation est le moteur de notre croissance dans le secteur, grâce au développement de nouvelles applications, et d'outils Ad Tech puissants. Chez Mistplay, nous faisons appel à la collaboration stratégique, créative et axée sur les données pour nourrir notre imagination sur ce qui peut être réalisé.

Mistplay is the #1 Loyalty Program for mobile gamers - with over 20 million users worldwide.  Millions of gamers use our platform to discover games, connect with friends, and earn awesome rewards. We are a fast growing profitable company, recently ranked as the 3rd fastest growing technology company in Canada. Our passion to innovate drives our growth across the industry with the development of new apps, and powerful ad tech tools. Mistplay embraces strategic, creative, and data-driven collaboration to fuel our imagination of what can be achieved.

As the Account Manager for South Korea, you play a crucial role in building strong connections with our clients at Mistplay. Your job is to make sure our clients succeed, stick with us, and get the most value out of Mistplay. You're like the bridge between our clients and our team. Working closely with different teams in our company, you create plans to make sure our clients and Mistplay both do well. Mistplay is growing fast in mobile gaming, connecting players with cool experiences and offering loyalty solutions for our partners. To support our growth, we're looking for a skilled Senior Account Manager who knows the ins and outs of gaming and ad-tech to join our team in South Korea.

• Act as the main point of contact and manage the relationship with assigned clients
• Increase client value by promoting expansion and upsell opportunities
• Own communication, escalate client feedback, advocate for client internally
• Drive retention and prevent client churn
• Identify opportunities and manage pipeline of upsells and drive client LTV
• Work closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunities
• Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
• Provide clients with feedback and insights to improve relationships
• Manage opportunities and communications via CRM
• Report to Global Head of Accounts on individual pipeline, client trends, opportunities, and risks

• 4+ years in Customer Success or Account Management
• Experience with and an understanding of performance marketing 
• A proven track record of success managing profitable client relationships 
• Outgoing with strong relationship building skills
• Excellent interpersonal and collaboration skills
• Experience working with market research and other tools for prospecting
• Excellent communicator and presenter
• Organization and time management skills
• Enthusiastic and passionate about customer service
• Proven track record meeting or exceeding sales, retention, and/or upsell quotas
• Self-sufficient high performer who enjoys contributing to the success of your team
• Experience in the mobile gaming or adtech market a huge plus

Compensation packages include:

-Medical coverage

-Wellness days off

-Vacation time accrued throughout the year

-Equipment reimbursement

-Team lunches

-Team activities

-Fitness reimbursements

-And so much more!

Pourquoi choisir Mistplay ?

Nous faisons tout pour rendre notre environnement de travail aussi accueillant et plaisant que possible ! Un poste chez Mistplay s’accompagne de toute une série d'avantages que nous proposons en mode virtuel ou présentiel : déjeuners d'équipe, soirées jeux, événements à l'échelle de l'entreprise, et bien plus encore.

Notre culture est profondément ancrée dans la croissance et soutenue par une équipe de personnes intelligentes, dynamiques et enthousiastes. Nous utilisons les données pour apprendre, améliorer et adapter en permanence. Nous favorisons un environnement dans lequel chacun est encouragé à partager ses idées, à repousser les limites, à prendre des risques calculés et à voir ses visions se concrétiser.

Why Mistplay?

We strive to make our work environment as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more. Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.

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