Account Manager, SMB

FULL-TIME / 100% Remote / Eastern Time Zone (ET). Hybrid based out of the Boston area also available.

Ideal start timeline: June 24 2024

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Skedda is a leading hybrid workplace experience platform dedicated to streamlining desk and room reservations and scheduling. We serve over 7,000 customers and nearly two million users, including IBM, Siemens, Mercedes-Benz, and Harvard University. 

Today, the product includes functionality such as floor plan visualizations, desk and meeting room booking, and utilization reports and analytics. Skedda integrates with key workplace tools like Microsoft365 and Google Workspace, and has won awards from G2, Capterra, and SoftwareAdvice.

Role overview

We are looking for an Account Manager to create long-term, trusting relationships with our premium Skedda customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. You will be operating as the lead point of contact for any matters specific to your accounts. In this role, you will liaise with cross-functional internal teams (including customer success and onboarding departments) to improve the entire customer experience.

Day to day responsibilities

• Serve as the lead point of contact for all customer account management matters
• Setting up account review calls with clients and creating account renewal quotes
• Build and maintain strong, long-lasting client relationships
• Prepare reports on account status
• Identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

About you

You’re a strong verbal and written communicatorYou’re a systems thinker who can help bring clarity to complex ideasYou keep customer needs top of mind during your design and decision making process

• You can balance a pragmatic problem solving approach with a strong attention to detail
• You welcome feedback to improve your skills and work
• You take initiative and work with a healthy sense of urgency

Skills & Experience

• Minimum of 2 years as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate and present to customers
• Solid experience with CRM software (Hubspot preferred) and MS Office
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Benefits

• Competitive salary, benefits package, and paid time off
• Creative and collaborative work environment
• Direct exposure to the leadership team across departments
• Be empowered to leave a significant mark on the product and the customers
• Hybrid / remote work environment

About us

We’re an international team from 14+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. 

At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: 

1. We are a community
2. Quality is at our core
3. Take ownership
4. Create momentum every day
5. Tackle hard problems
6. Be curious

We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!

To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues. 

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