Account Manager

About Occuspace

Occuspace was recently recognized as one of Southern California’s fastest-growing tech startups by Connect San Diego and are looking for new team members to help build our organization.

At Occuspace, our mission is to enable anyone to see how busy a location is at any given time. We are a data and analytics company offering real-time and historical occupancy data via proprietary hardware and software technology. In real-time, our system measures how many people are in a building, floor, or a specific zone. We offer solutions for companies and organizations in verticals that include universities, corporate office space, multifamily housing, retail, fitness, recreation, dining, and government. Space management technology is a fast-growing industry with more attention than ever placed on efficient space usage, customer experience, and data analytics for the physical world.

Job Description

We are seeking an account manager who has a successful history of building customer relationships and is ready to roll their sleeves up to help manage our growing list of customer accounts across verticals. Our account managers act as the main point of contact for their clients with the goal of building long-lasting, mutually beneficial relationships with each account, always striving to find the right products and/or cadence of communications that meet their individual needs. This person would work with multiple departments including Sales, Operations, Engineering, Product and Marketing to achieve our client goals from onboarding to ongoing account maintenance, product delivery, and expansion strategies. This person would have their ears to the ground, identifying industry trends to support revenue and retention goals, and the ability to analyze customer data to enhance their experience with our technology.

To succeed in this position, candidates should have extremely strong communications and problem-solving skills. Our team works remotely, so we need someone who is a self-starter, resourceful, analytical, adaptable, and organized. Please include the word orange in your application, as attention to detail is very important in this role. We have a solid record of customer retention since our inception, and our customers genuinely appreciate our service, which makes doing this job even better.

Below are some of the responsibilities you’ll be owning and driving under the direction of the Head of Accounts.

Account Manager Responsibilities:

• Work with the Sales & Operations team to onboard new accounts as part of an established onboarding process. May require travel within the U.S. to perform in-person installations where needed.
• Maintain the client relationship upon closing the deal by Sales, continuing to communicate with clients to ensure a clear understanding of their needs and overall account health.
• Oversee and execute (client) onsite operational tasks, including installing, calibrating, and troubleshooting.
• Collaborate with internal departments to ensure that client needs are understood and satisfied, advocating for every client with a focus on improving the customer experience.
• Own the renewal process for assigned accounts.
• Assist with analyzing client data to provide proactive insights.
• Maintain current customer records about account updates and deliverables, contact management, account renewals, KPI tracking and progress toward goals, and general due diligence to keep customer information current and accurate.
• Identify expansion opportunities within accounts to continue to grow our bottom line.
• Work directly with the Marketing & Sales teams to coordinate client testimonials and case studies.
• Maintain updated knowledge of company products and industry trends to communicate with customers for prospecting, marketing, and product development.
• Help design, execute, and improve processes to manage and transition clients from Sales to Account Management.
• Help ensure all operational documentation and procedures are updated and easily accessible by all team members.
• Work with the Head of Accounts and executive team to strategize quarterly account goals.

Our Commitment to You

The Occuspace team, executives, advisors, and investors are here to help you succeed and become a highly valued team member. Everyone will help train, support, mentor, connect, and collaborate with you to meet and exceed your goals. You will work in the fast growing multi-billion dollar space management industry with key insights into some of the newest technology and solutions available in the marketplace.

This is an opportunity to join a fast-growing startup and have a seat at the table helping to shape the trajectory of this company. If you are interested in rolling up your sleeves and making a real impact, come join us.

Requirements

Qualifications & Experience

• 3-5 years account management and/or operational experience, preferably in tech
• Experience handling multiple accounts
• Work independently with support and assistance as needed from the company
• Experience with CRM systems, project management platforms, and/or team workspaces
• Proven track record of customer relationship building
• Data analysis skills preferred
• Must have positive attitude, be organized, adaptable, have a high attention to detail and exceptional communication and problem-solving skills
• Resourceful with proven ability to work effectively across teams
• Perform device installations with some physical labor required
• Experience working in a remote environment productively
• Comfortable with technology and deploying technical solutions
• Able to travel to visit accounts when needed (less than 10% of the time)

Benefits

$75k - $95k base salary plus bonus plan

Health insurance and 401k

Working at with a small team (20-25) people that is fast growing and fast paced

We empower our people to be creative and solve problems

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