Account Manager

*This is a 100% remote position. The salary range is $80,000-120,000*

For over ten years, HappyFunCorp has been helping businesses develop great products and deliver technical solutions with a blend of strong engineering skills, human-focused design, and culture that makes working with us enjoyable. We’ve worked closely with startups as well as Fortune 500 companies to innovate across a variety of verticals. Though we’re headquartered in Brooklyn, NYC, we embrace remote work, and it’s been part of our DNA from the start.

Our team of over 70 sharp and talented engineers, designers, and product architects hail from diverse backgrounds, bringing empathy and business savvy to every project and relationship we take on. Whether you’re looking to take an idea from concept to production, improve an existing product, or handle a complicated digital transformation project, we can help.

Responsibilities:

• Build meaningful relationships with HappyFunCorp clients as the primary relationship owner for a specific client or group of top-tier clients with responsibility for retention and growth
• Serve as a co-collaborator and client champion to the internal project team, sales, and senior executives to ensure smooth customer onboarding, implementation, and ongoing support
• Partner with clients to develop meaningful plans that feed their long term goals – both spoken and unspoken – by conducting regular check-ins and QBRs with customers to assess their progress, address any concerns, and identify opportunities for additional value
• Guide and enable customers to transform over time how they manage their strategic plans and performance through HappyFunCorp services
• Identify professional service problems in advance, and identify and implement solutions to prevent them
• Stay updated on industry trends, best practices, and competitive landscape to provide strategic guidance and ensure client success
• Analyze engagement data and research what customers need, in order to make quality recommendations during quarterly business reviews
• Work with the Product Team to champion customer insights and stories, shaping future product improvement
• Share Success stories across the organization so they can be told to the HappyFunCorp community through stories, webinars, case studies, and blog posts

Requirements

• Proven experience as a key account manager, customer success manager, or similar client-facing role
• Excellent communication and interpersonal skills, with the ability to effectively convey complex information and influence outcomes
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
• Ability to work independently and proactively, managing multiple customer accounts concurrently
• Strong problem-solving and analytical abilities, with a focus on finding practical and creative solutions for account challenges
• Understanding of custom software development process, from conception through design and delivery, as well as fundamental cloud computing concepts (certifications are a plus)
• Proficiency in CRM and customer success software
• Preferred: Experience in the luxury or hospitality industry and an appreciation for what individuals in those industries create

Benefits

COMPANY VALUES

• Creative Optimism. We are problem-solvers who use a lens of opportunity to make the world a bit better with all that we do.
• Dignity. Our best work can only be done in an environment in which HFCers and our partners treat each other – and themselves – with dignity.
• Equity. We strive for diversity across many dimensions and we believe our team is strongest when it is fairest.
• Entrepreneurial Spirit. Our “engine” is the energy that comes with ownership, agency, and responsibility for what we produce.
• Trust The bedrock of any organization is the growth of trust in our leaders, peers, and partners – the most rewarding work demands it.

HFC is a good fit for entrepreneurially-minded doers that learn and adapt quickly and have a passion for what they do. What we look for is someone with experience turning ideas into fully-fledged products. We offer competitive pay, a fully remote company culture, and the opportunity to work on cool projects with great people. If this sounds like you, send us your application!

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