Evolvevacationrental

USA

Posted on: 13 April 2024

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Account Manager

At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.

Why this role

Evolve’s mission is to make vacation rental easy for everyone. Unlike DIY or traditional local property managers, Evolve’s fresh approach to vacation rental management empowers homeowners and builds trust with guests.

The Evolve Account Manager will develop strong relationships with Evolve owners to ensure success and growth in their partnership with Evolve. They will be a dedicated resource to help an owner maximize their success and achieve their desired goals.

Success looks very different for all owners and it will be the responsibility of the Account Manager to deeply understand every single owner in their book of business and help develop a unique and customized plan to help that owner achieve success long term.

By helping as many owners as possible grow a valuable partnership with Evolve the Account Manager will develop longer lasting relationships leading to durable growth via increased LTV and owner NPS.

What you’ll do

Proactively identify opportunities and build a high-value book of business of ~150 Evolve owners
Grow strong and strategic relationships with existing Evolve owners
Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth
Utilize a sales-like funnel to guide day-to-day strategy, including setting expectations for new owners, addressing mid-funnel support requests, and expanding portfolios late in the funnel
Contribute to the development and implementation of successful owner growth strategies by collaborating with cross-functional teams including sales, marketing, and operations
Be proactive in addressing owner needs and requests, aiming for touchpoints with your book of business every 40-45 business days
Retain current owners to help reduce churn
Cross-sell additional Evolve service offerings to maximize the value of your book of business
Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, and other value-add services
Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve
Conduct in-depth quarterly performance reviews with owners
Cross-functional collaboration with key stakeholders across the organization to resolve homeowner requests and share constructive feedback
Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business
Capture owner feedback and preferences to inform future product and service roadmaps

What makes you a great fit

3+ years of account management or sales experience
Proven phone-based selling success and world class relationship building skills
An investment mindset with knowledge of the real estate industry
Excellent active listening skills and the ability to simplify otherwise complex problems
Adaptable and flexible in a rapidly changing environment
Professional verbal and written communication skills
Organized and detail-oriented
A goal-oriented, competitive mentality
Willingness to assist in building new processes and solutions for Evolve owners
We support all of our stakeholders 365 days a year, including nights, weekends, and holidays. Therefore, your schedule for this role can include coverage during these key business hours.

Location

We currently are able to hire throughout the U.S. except in the following states: District of Columbia, Hawaii, and Pennsylvania. There are also certain positions that may have hiring impacts in the following states: California, Maryland, New York, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!

California Applicant Privacy Policy | Evolve

Compensation

For this role compensation is based on a base plus commission. Our base salary is $76,500. This role is eligible to earn an uncapped monthly commission (with on-target earnings of $22,500 annually) based on team/ individual performance.

How we reward Evolvers

Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.

Financial

Industry competitive pay, including equity in the company for all Evolvers
401(k) with a 4% match that vests immediately

Family

6 weeks of paid parental leave for birth and non-birth parents
Infertility coverage
Child care discounts and locator support
Pet insurance to cover your furry children

Well-being

Comprehensive health plans that include a 100% employer paid option for the Evolver
100% employer-paid dental and vision for the Evolver
8 free mental health visits

Unplug and Explore

Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
Annual Evolve travel credit after 1 year
Discounts to stay at Evolve properties

Learn Every Day

World class onboarding programs
Learning and development opportunities

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

EEO

At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.