Businessolver

Worldwide

Posted on: 26 September 2023

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Account Manager - Consumer Accounts

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

The Account Manager has a strong client management background and will serve as the day-to-day point of contact for our clients.  You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way.  If you are a driven and passionate professional who enjoys providing exceptional service we would like to hear from you!

The Gig:

Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
Manage and facilitate client calls and new client administrator training
Maintain all client documentation such as Standard Operating Procedures and process related documentation
Engage in ongoing educational opportunities on product releases, updates and system functionality
Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed
Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity
Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service
Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items
Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team
When it comes down to it, make them love us…a lot!
May perform other duties as assigned.

What you need to make the cut:

Bachelor’s Degree in Management or Communication preferred
4+ years’ experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry
Must have strong understanding of consumer spending account administration and the impact it has on the industry
Consumer accounts system(s) knowledge is critical to success 
Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
Ability to lead client meetings, deliver presentations, and establish relationships
Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform
Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
Ability to maintain grace under pressure – especially during the busy season; basically, the ability to bring order out of creative chaos during a compressed, high-pressure period
You must be a resourceful and creative problem solver – constructively working with team members to find solutions
Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
Availability to travel up to 15%

The pay range for this position is 84K to 105K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the annual bonus incentive plan.

#LI-Remote

Businessolver provides a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/recruiting-businessolver-virtual-benefits-guide/ (for eligible full-time roles)

The Businessolver Way…

Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.